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Fake outdoor apparel leaves customers out in the cold

Posted by Gordon Mcconnell on Friday, Jan 26, 2018

outdoor-apparel-counterfeit-studyAs Canada Goose take Chinese counterfeit sellers to court, Red Points takes a look at the trade in fake outdoor apparel.

Brands' growth comes with threats

Outdoor apparel brands have been increasing in popularity, not only within their core market of users who participate in outdoor activities, but also consumers who purchase these items for their style and fashion benefits. As the industry experiences growth, both domestically and in China, it has struggled to deal with an influx of counterfeits.

Fake fashion items are nothing new, with brands such as Prada and Mulberry suffering at the hands of counterfeiters for years. Even sports brands, such as Nike and Adidas, have been the victims of extensive counterfeiting for decades. However, outdoor apparel brands, though many now focus on style, tend to concentrate on the performance of their products.

Brands such as The North Face, Mammut and Berghaus focus their marketing on their products' superior technology and performance against the elements. And it's not all just for show; many brands are used by professional explorers, or even those embarking on shorter adventures, where the performance of their jacket can mean the difference between a safe trip or not. 

Counterfeiters themselves have been adapting their tactics and have increased their activity on social media at a concerning rate. In the last 3 years, counterfeits have tripled on social media, according to a Red Points' study.

Counterfeit outdoor apparel has caused issues for customers and brands alike, with a number of high-profile legal cases taking place recently; such as Canada Goose's fight against counterfeit-selling websites and Moose Knuckles' counterfeit legal victory.


Counterfeit outdoor apparel is hard to spot

Those seeking a deal on their outdoor kit may be lured by cheap counterfeits. A quick look at an ecommerce site will provide users with seemingly bargain deals on well-known brands. These products are often presented in a very professional manner and it can be almost impossible for the untrained eye to decipher if these products are genuine or not. However, in nearly every case these "super offers" tend to be counterfeit products.

The image below is a picture of a fake "Columbia" jacket taken from a popular ecommerce site. The jacket was being sold for 35% of its standard retail value. After some investigation, our brand protection specialists concluded it was a fake, but it serves to show how difficult it can be to distinguish real from fake.

A fake Columbia jacket, which can easily trick consumers

Canada Goose is an outdoor clothing producer which prides itself on the quality and the performance of its products. Although the brand has taken a much more stylish approach to its more recent items, it remains dedicated to providing jackets and other items that keep people warm and, ultimately, alive in sub-zero temperatures. The company originally designed its parkas for use in Antarctica and is proud of its quality material and sourcing methods.

The Canada Goose website states, "We use down because it’s recognized as the world’s best natural insulator, providing approximately three times the warmth per ounce as synthetic insulators. Each ounce of down has approximately two million fluffy filaments that interlock and overlap to create insulating pockets of air, which is what keeps you warm."

Canada Goose has been plagued by counterfeits in recent years and has taken a seller of counterfeit Canada Goose products to court to seek damages. The company warned that these imitation products are not only of lesser quality aesthetically but can put people at serious risk, Without real down and fur, the chance of frostbite or freezing becomes a real possibility,” states the website.

However, it is unlikely that the company will receive any financial compensation for the thousands of fakes sold across the sites, as it is almost impossible to identify the individuals who run them. Websites that sell fakes are usually registered using false names and utilise hard-to-trace banking methods.

Another Canadian brand, Moose Knuckles, had a similar experience in 2017. The jacket company was awarded $52 million in damages against counterfeit websites. However, the company is unlikely to collect anywhere close to that figure, due to the reasons explained above. That said, most brands are aware of this before beginning legal proceedings and believe it is more about making a statement to counterfeiters that they will have their websites removed for abusing this brand.

Many have stated that legal proceedings are perhaps suitable for news coverage and sending a message but ultimately will not affect the day-to-day sale of counterfeits. Brand protection companies offer a quick reactive service to alleviate the pressures on brands.

CEO of Red Points, Laura Urquizu said:

"When it comes to the day-to-day protection of brand reputation and customers, we know that only technological brand protection solutions have the capacity to cover all the channels quickly and effectively. However, we fully support our clients taking legal action against individuals and entities who infringe on their intellectual property, and we regularly gather and collate date to help them do so. But, this is usually a long and expensive process with results that can be difficult to measure.

The counterfeiters look set to continue using a collection of techniques to avoid detection. The game of cat and mouse is set to continue. The losers are the brands but the victims will be cold customers who may be wishing they had not found such an "amazing deal".

Red Points' study finds counterfeit-prone customers

Red Points conducted research into what would attract customers to counterfeits, given their lower quality. The study focuses on outdoor apparel customers in the US., their buying habits and attitudes towards counterfeits; the report indicates some alarming trends are taking place within the sector.

The research suggests that outdoor apparel customers can be easily seduced into risky buying behaviour if there is a financial incentive. For example, while only a small proportion (mainly the under 25s) trusted social media as a method of purchasing outdoor apparel items, 41% would consider using this method if the item was significantly discounted.

With regards to actual contact with counterfeits, 20% of the participants had knowingly bought a fake item at some point, despite our sample showing good awareness levels about the dangers of inferior, counterfeit products.

The survey looked into the reactions of participants who had bought counterfeits, either knowingly or unknowingly, and found that 16% were satisfied with the fake product and recommended it as an inexpensive alternative. This should be a red flag for brands, as it would imply there is a significant portion of their consumer-base who may actively switch to counterfeits and act as advocates for the products. It is likely that this is the same group of customers who buy outdoor apparel items for their style and fashion purposes, as the fakes would almost certainly not meet the same performance standards as the genuine product.

 

Customers blame brands and platforms

The survey concludes by asking the sample who they feel is responsible for removing counterfeit items from online channels. While the majority of participants stated that they would blame the ecommerce platform, 46% feel the brand owner is also responsible.

If the results of this study prove even close to being representative of the market, then this has enormous implications for brands’ marketing strategy, sales tactics and brand protection. For more details, download the complete research via the image below.

Brand Protection specialists Red Points' market research study on counterfeit sunglasses

About the author

Gordon Mcconnell

Post Written by Gordon Mcconnell

Gordon leads our content team as editor but considers himself a data journalist, who probably has a high midichlorian count. Gordon loves all things inbound-marketing and enjoys talking about the latest tools or changes in the SEO world, much to the irritation of his team.